Why We Created Zip Warranty Services
Zip Warranty Services was created to clean up all the confusion surrounding handset warranties, and assist you with streamlining your organization. With handset trading taking place more and more on a global scale, warranty issues will be arising on a daily basis. Some manufacturers have a global warranty, while others don't. Some will honor their warranty after a change of ownership, and some only honor the warranty to the original purchaser or end user. In addition, a manufacturer's warranty often starts on the date of manufacture not the date you made your purchase. There is almost no way of telling when you puchase a handset if the manufacturer's warranty is still intact. Every unit Zip Wireless sells is backed through Zip Warranty Services regardless of the status of the OEM warranty. In an effort to make things as simple as possible for you, we have created an online portal where you can request a warranty claim and track that claim throughout the warranty process. Every time the handset is touched, tested, or moved in our facility, the update will be noted on your claim page. Once the handset is repaired or replaced, the claim will be closed by one of our processors and you will be immediately notified by email. Instead of sending your handset back to the manfuacturer to find out they are refusing warranty and are sending it back to you unrepaired, send it in through our drastically simplified system, offer your customer better and faster service, and keep them as a subscriber.
Zip Warranty Services was created to clean up all the confusion surrounding handset warranties, and assist you with streamlining your organization. With handset trading taking place more and more on a global scale, warranty issues will be arising on a daily basis. Some manufacturers have a global warranty, while others don't. Some will honor their warranty after a change of ownership, and some only honor the warranty to the original purchaser or end user. In addition, a manufacturer's warranty often starts on the date of manufacture not the date you made your purchase. There is almost no way of telling when you puchase a handset if the manufacturer's warranty is still intact. Every unit Zip Wireless sells is backed through Zip Warranty Services regardless of the status of the OEM warranty. In an effort to make things as simple as possible for you, we have created an online portal where you can request a warranty claim and track that claim throughout the warranty process. Every time the handset is touched, tested, or moved in our facility, the update will be noted on your claim page. Once the handset is repaired or replaced, the claim will be closed by one of our processors and you will be immediately notified by email. Instead of sending your handset back to the manfuacturer to find out they are refusing warranty and are sending it back to you unrepaired, send it in through our drastically simplified system, offer your customer better and faster service, and keep them as a subscriber.
